All City Towing – Phoenix, AZ
All City Towing provides towing services to the greater Phoenix, AZ area. Phoenix towing is provided for any type of car, truck, SUV and heavy duty transportation vehicles. We even tow motorcycles, RVs, Motorhomes and Buses. All City Towing in Phoenix has the largest fleet of heavy duty towing recovery vehicles and can handle any size towing job.
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9 Customer Reviews
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Hours:
24HR Service
Services:
Towing Phoenix, Towing Services Phoenix, Car Tow Phoenix, Towing Company Phoenix
Payments:
Major Credit Cards, Cash
Email:
info@allcitytowing.com
On January 8, 2011 Cindy wrote:
5Dear All City Towing,
Just wanted to be sure you knew about the professionalism and kindness of one of your employees. I don’t know her last name, but her first is Jessica, and she was extremely helpful and compassionate in a time of great stress. My teenage daughter had just been involved in an accident and had her vehicle towed to your facility. When I called to find out what to do, Jessica was able to walk me through all the steps I needed to take (including faxing me the necessary form—twice!). She did this all with empathy and knowledge. Many thanks to her for her help!
Additionally, I was walked through your yard by RC to get personal property from the car. He, too, was incredibly kind and helpful.
Thanks for hiring such great people! Keep it up!
On August 30, 2012 Katrina wrote:
1August 29, 2012 my vehicle was impounded by Scottsdale police and sent to your lot located at 261 E. 10th Drive. Upon taking the necessary steps to get my vehicle released and heading to your location (on the same day) I was instructed by the female releasing my vehicle in Scottsdale that it was located at your other location 922 E Gilbert Dr. I arrived at this location at 4:45, spoke with the lady and gentleman working inside, where I was informed I was in fact at the wrong place. They said they would call over to the 10th Drive location and tell them I was on my way. We drove faster than we probably should have to make it time. Unfortunately we pulled up at 5:02. Another group of people were walking out and as I was grabbing for the door it shut and was locked. Now, I completely understand you have business hours in place for a reason but it really does speak volumes about a company and their staff that would refuse to help. I myself work in customer service and would never consider closing the door in a person’s face that I could help in anyway. I immediately called the after-hours number @5:04 in hopes they would be able to have the lady inside help me. Of course I was told no, they closed at 5 and I would need to wait for an authorized driver. I sat on your curb and watched your receptionist leave 15 minutes later. I continued to sit there until 6:25 when a driver finally arrived to process my payment and give me my car. That took about 10 minutes.
Unbelievable.
Was it just for the extra $60.00 fee? I would have gladly paid that just to not sit outside for another hour and an half after an already emotionally draining day.
How refreshing it must be to have city contracts so the need to treat “the little person” right is not an issue. Sometimes doing the right thing is worth more than 10 minutes of your time. It’s a shame that is no longer the case.
On October 24, 2013 Kathy wrote:
5We were towed due to HOA at 2am in the morning from in front of our home, your staff was professional, courtesy, caring understanding and at know just doing your job we appreciate your kindness and understanding. Thank you.
On August 10, 2017 Sick to my stomach wrote:
1What A sham of a company, the city of Scottsdale should not be doing business with these crooks. No oversite.
On September 22, 2017 Kathleen wrote:
1This company picked up my truck and damaged the front bumper when they were bringing it out to us we witnessed it I put in a claim and sent pictures they refuse to fix it when I requested pictures they said they took when they picked it up they said I had to get a subpoena to get them this company is not responsible for its actions please do not use them they are dishonest and they make you wait for 3 hours to get your vehicle even if you are paying for the gate fee scottsdale police should be ashamed of working with them
On September 26, 2017 Cable wrote:
1Having never been towed before I was very overwhelmed by the whole experience. Unfortunately, nearly all of the staff I came into contact with at both the lot and the corporate offices were poorly trained and terrible customer service representatives.
I understand that customer service at a towing company is probably not priority one, and it has to be hard to deal with people who are generally frustrated to begin with. But to be constantly covering your own “six” and blaming the customer for any communication issues that arise is ludicrous and shows very shoddy leadership and training. My vehicle had something very valuable taken out of it after it was in the custody of this company, and in the end the fees became so high that by the time I had gathered the appropriate amount they had taken my title. Basically, I lost my car and my valuable item in a sequence of events that started with one tow. This company seems like a big contract company that doesn’t need nor care about the people whose cars they tow. To them the customer is clearly the large entities who hire them for towing services. I would never personally use this company for towing or storage.
On December 24, 2018 Deanna Barber wrote:
1Lied to the BBB ref my complaint. Less than 0 stars…On December 21, 2018, you told the BBB that you had “reached out” to me in reference to my complaint and that you had “reached an amicable solution”. LIES, LIES, LIES! You never reached out to me and never once did we have an “amicable’ anything – much less a “solution”. You people are beyond despicable. I don’t think you could tell a truth if God himself stood before you. I’ll once again be filing a complaint with the BBB.
On July 5, 2019 Susan Korte wrote:
1I had my vehicle towed by All City Towing because I mistakenly parked in a private section of lot. Totally my mistake so I understand why car was towed. It was trying to get car released that exposed a staff so unfriendly and uncooperative, even after handing them the printed documents required as listed on their website. The issue was that it is my daughter’s car so i needed a signed and notarized letter giving permission to have car released to me. Letter had her name and my name printed,a long with vehicle year, make, and model. The customer service lady AND her manager told me letter had to include VIN on it because they didn’t want to give me wrong vehicle. First of all, she had the title with owner’s name and VIN on it. I also gave them copy of owner’s ID and my ID. So with those documents how likely is it that the wrong car be released? Secondly, their website clearly states that a notarized letter from owner giving instructions to release car to person that is claiming car. That’s all that was required in the letter. I also called to verify requirements and nobody said anything about including VIN on letter. When I explained to rep that nowhere is it written that vin is required to be on letter, they shrugged their shoulders and stuck with their inhaled reason for not accepting letter. They didn’t offer to help resolve this except to give an email address to where the corrected version of letter could be sent. This is one of the most frustrating experiences I have ever been exposed to when dealing with a business who claims that customer satisfaction is #1. They didn’t care that the owner wasn’t even in town to write and deliver another letter, nor did they care I had no way to get the letter as I was dropped off by taxi which had already left. I was stuck there trying to get help with the nonsense they wanted. Horrible and unhelpful is all I can say about this place.
On October 15, 2019 Charles Mack wrote:
5Great towing and yard!
Girlfriend had an accident and car was towed to their location. We had to come to the yard to get everything out of the car, the guys there were very professional, police, considerate and understanding. I was so use to going to a Rowe yard and the people are rude and irritated but All City, you have impressed me.
David had driven me to where the car is located in the yard and was very patient with me. I had a lot to clear out of the car, he waited patiently. All City Towing, thank you for being great people during a very stressful time. I have your card and will refer you guys for towing. Thank you guys again for being professionals.