All City Towing – Phoenix, AZ

  • 2.332.332.332.332.33

All City Towing provides towing services to the greater Phoenix, AZ area. Phoenix towing is provided for any type of car, truck, SUV and heavy duty transportation vehicles. We even tow motorcycles, RVs, Motorhomes and Buses. All City Towing in Phoenix has the largest fleet of heavy duty towing recovery vehicles and can handle any size towing job.

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6 Customer Reviews

    • 55555

    Dear All City Towing,
    Just wanted to be sure you knew about the professionalism and kindness of one of your employees. I don’t know her last name, but her first is Jessica, and she was extremely helpful and compassionate in a time of great stress. My teenage daughter had just been involved in an accident and had her vehicle towed to your facility. When I called to find out what to do, Jessica was able to walk me through all the steps I needed to take (including faxing me the necessary form—twice!). She did this all with empathy and knowledge. Many thanks to her for her help!
    Additionally, I was walked through your yard by RC to get personal property from the car. He, too, was incredibly kind and helpful.
    Thanks for hiring such great people! Keep it up!

    • 11111

    August 29, 2012 my vehicle was impounded by Scottsdale police and sent to your lot located at 261 E. 10th Drive. Upon taking the necessary steps to get my vehicle released and heading to your location (on the same day) I was instructed by the female releasing my vehicle in Scottsdale that it was located at your other location 922 E Gilbert Dr. I arrived at this location at 4:45, spoke with the lady and gentleman working inside, where I was informed I was in fact at the wrong place. They said they would call over to the 10th Drive location and tell them I was on my way. We drove faster than we probably should have to make it time. Unfortunately we pulled up at 5:02. Another group of people were walking out and as I was grabbing for the door it shut and was locked. Now, I completely understand you have business hours in place for a reason but it really does speak volumes about a company and their staff that would refuse to help. I myself work in customer service and would never consider closing the door in a person’s face that I could help in anyway. I immediately called the after-hours number @5:04 in hopes they would be able to have the lady inside help me. Of course I was told no, they closed at 5 and I would need to wait for an authorized driver. I sat on your curb and watched your receptionist leave 15 minutes later. I continued to sit there until 6:25 when a driver finally arrived to process my payment and give me my car. That took about 10 minutes.

    Unbelievable.

    Was it just for the extra $60.00 fee? I would have gladly paid that just to not sit outside for another hour and an half after an already emotionally draining day.

    How refreshing it must be to have city contracts so the need to treat “the little person” right is not an issue. Sometimes doing the right thing is worth more than 10 minutes of your time. It’s a shame that is no longer the case.

    • 55555

    We were towed due to HOA at 2am in the morning from in front of our home, your staff was professional, courtesy, caring understanding and at know just doing your job we appreciate your kindness and understanding. Thank you.

    • 11111

    What A sham of a company, the city of Scottsdale should not be doing business with these crooks. No oversite.

    • 11111

    This company picked up my truck and damaged the front bumper when they were bringing it out to us we witnessed it I put in a claim and sent pictures they refuse to fix it when I requested pictures they said they took when they picked it up they said I had to get a subpoena to get them this company is not responsible for its actions please do not use them they are dishonest and they make you wait for 3 hours to get your vehicle even if you are paying for the gate fee scottsdale police should be ashamed of working with them

    • 11111

    Having never been towed before I was very overwhelmed by the whole experience. Unfortunately, nearly all of the staff I came into contact with at both the lot and the corporate offices were poorly trained and terrible customer service representatives.

    I understand that customer service at a towing company is probably not priority one, and it has to be hard to deal with people who are generally frustrated to begin with. But to be constantly covering your own “six” and blaming the customer for any communication issues that arise is ludicrous and shows very shoddy leadership and training. My vehicle had something very valuable taken out of it after it was in the custody of this company, and in the end the fees became so high that by the time I had gathered the appropriate amount they had taken my title. Basically, I lost my car and my valuable item in a sequence of events that started with one tow. This company seems like a big contract company that doesn’t need nor care about the people whose cars they tow. To them the customer is clearly the large entities who hire them for towing services. I would never personally use this company for towing or storage.

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All City Towing – Phoenix, AZ

All City Towing

2450 S. 35th Avenue PhoenixAZ85009 (480) 833-7278
http://www.allcitytowing.com
Hours:
24HR Service
Services:
Towing Phoenix, Towing Services Phoenix, Car Tow Phoenix, Towing Company Phoenix
Payments:
Major Credit Cards, Cash
Email:
info@allcitytowing.com